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If you haven't recently updated the video card driver, contact the video card manufacturer for an updated driver, or download one from the manufacturer's website. To determine the manufacturer of a video card, view the card's properties in Device Manager. You can often determine if the video driver is outdated by changing the color depth and resolution of the video card.
You can also determine if it's outdated by disabling graphics hardware acceleration. If updating the video card driver doesn't resolve the problem, verify that all other device drivers are compatible with your version of Windows Windows 8 or Windows 7 and Vista. Device drivers are software files that allow Windows to communicate with devices such as scanners, mouse devices, and keyboards.
Contact the device manufacturer to make sure you're using the latest driver for it. Windows and applications store working data in temporary. Excessive or outdated temporary files can interfere with performance.
For details on deleting temporary files using the Disk Cleanup utility, see Windows 10, Windows 8 or Windows 7 and Vista. For Windows 10 and 8, see Change the size of virtual memory and use these settings:.
Initial Size: Enter a value equal to one and a half times the amount of the computer's installed RAM. For Windows 7 or Vista, see Set the virtual memory paging file to the default size. Optimize your hard disks by repairing and defragmenting them: Windows 10 and Windows 8 , or Windows 7 and Vista.
Virus infections can damage software and cause installation errors. For more information, see the documentation for the antivirus software. See Log in using the built-in Administrator account for details. Legal Notices Online Privacy Policy. Premiere Elements User Guide. Select an article: Select an article:. On this page Installation issues Before you begin Beginning troubleshooting Intermediate troubleshooting Advanced troubleshooting.
Applies to: Photoshop Elements Premiere Elements. Installation issues. Reinstall all applications. Restart your system. Adobe Premiere Elements crashes on launch due to permission or security settings. Open Windows Explorer. Select the Documents folder. Right-click the Adobe folder and select Properties. Select the Security tab and click the Edit button.
Open File Explorer. In the folder Documents, browse and select the folder named Adobe. Click the Security tab to access the permissions. Click the Advanced button.
Now click the Advanced button. I do hop no one else falls into this trap. The maximum file size is 47 MB.
Additionally, the tasks reflect the Classic View of the Control Panel. These buttons are on the Control Panel navigation bar on the left side of the window. Before performing any of these tasks, back up all personal files for example, Photoshop or InDesign files you created.
Always restart the computer after a system error occurs to refresh its memory. Continuing to work without restarting the computer can make the problem worse. If you do not find a solution to your problem, try the product-specific solutions. Note: Some of these procedures require you to locate hidden files or hidden folders. By default, Windows Explorer doesn't show hidden files, hidden folders, and filename extensions that it recognizes. Make sure that the system meets the minimum requirements for the software.
For the most up-to-date system requirement information, search the knowledgebase for "system requirements" and the product name. The latest version of the Adobe software could be more compatible with the operating system and drivers. Before you install an update or upgrade, make sure that the system meets the requirements. For the latest product updates and upgrades, visit Adobe - Downloads. An upgrade can solve a wider range of problems than a free update.
Install any free updates before trying the rest of the tasks in this document. Complete the tasks listed here before you consider purchasing an upgrade. See Install current Windows service packs and other updates. Re-create the Adobe application preferences file to eliminate problems that a damaged preferences file can cause.
Startup items and services can cause system errors or freezes when running concurrently with the Elements Organizer. Startup items start automatically with Windows and services are specialized programs that support other programs. To determine whether a startup item or service is conflicting with the Organizer, disable all startup items and non-essential services before you start the Organizer.
An incompatible printer driver can cause system errors. To determine if the driver for the current default printer is causing the problem in the Elements Organizer, change the default printer. See Change the system default printer. Once you have changed the default printer, try to re-create the problem in the Organizer. Then do one of the following:. If the problem recurs, then move the plug-ins back into the Elements Organizer plug-ins folder and proceed to Intermediate Troubleshooting.
If the problem doesn't recur, then identify and address conflicting plug-ins. If the tasks in the previous section don't solve the problem, then do the following intermediate troubleshooting tasks. For assistance, contact the manufacturer. Install the system software on a different hard disk not a different partition on the same disk and then specify that disk as the startup disk. Then, install your product to the new hard disk. Important: Running a system restore erases all contents on the hard disk.
For more information on running Software Restore, see its documentation or visit the Apple support page and search for "System Restore. Legal Notices Online Privacy Policy. Installation issues. System errors can manifest themselves in many different ways, including but not limited to the following: An error such as "The application has unexpectedly quit. The system and other applications have not been affected.
Before you begin. Temporarily disable firewalls, antivirus software, and third-party security software. Disabling them speeds up the installation process. Make sure that no OS update or application update is running in background. Make sure that you have administrator privileges for your computer. Make sure that your computer meets the minimum requirements for the product you are trying to install. Troubleshoot serial number problems. If the installer returns the error message "Invalid Serial Number" after you enter the serial number or during startup, then do one or more of the following: Delete the serial number from the Serial Number text box.
Then reenter it exactly as it appears on the back of the application CD case, in the registration email, or on the registration website. Reenter the serial number using different numeric keys. For example, use the numeric keys above the alpha characters instead of the numeric keys on the keypad.
Make sure that you typed the number zero 0 correctly, not as the letter O. Delete previously installed application files. To remove previous product installation attempts:.
When prompted, enter your administrative password. Follow the onscreen instructions, then click Uninstall. After the removal is complete, restart your computer and install the product. Install product from the desktop. Copy the installation folder from the disk to the desktop. Open the installation folder on the desktop.
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